Clients
Every business success depends on the success of their customers. We thoroughly understand the in-depth business models and strategies of our clients and help them in their field to succeed. Clients are so much more than customers at Rial Systems. We view our clients as our partners. Our staff continually strives to gain deeper and deeper understanding of each client’s business objectives and their IT priorities.
Our clients range from small/medium sized companies to Fortune 500 companies. For all of our clients we believe in offering services and solutions that are most cost effective and of highest quality. At Rial Systems we are driven by customer satisfaction and true leadership built on trust, proven processes and repeatable success.
Below are a few success stories that demonstrate how we’ve helped our clients in various industries ranging from utilities, government and healthcare to financial and manufacturing.
A Major Utility Company Leverages IBM Information Lifecycle Governance for Enterprise-Wide Content and Records Management
A major utility company sought to implement an enterprise-wide Content and Records Management program to minimize the risk, ensure proper governance, and manage retention. The client chose to implement IBM FileNet P8 as the enterprise platform for managing the full life cycle of the unstructured information. Rial Systems, a full service IBM Business Partner helped implementing the solution, which included a full array of IBM Information Life Cycle Governance products. Rial Systems provided extensive training to equip in-house resources with the skills and knowledge to support, maintain, and use the solution.
The solution provided following benefits to the client:
- A framework was established to manage unstructured content, including authority, accountability, control, and management.
- Business content is stored and managed properly. Records and information is being managed as a business critical asset.
- Enterprise specific practices are now in place for the creation, organization, retention, and destruction of records.
- Enterprise-wide compliance with corporate policies and procedures for all paper and electronic information, legal and regulatory requirements.
- The legal department can issue and track legal holds.
- Reduced litigation costs using IBM’s eDiscovery tools which reduce the amount of discovery time and data sent to external counsel for review.
A Top Financial Institution Leverages IBM Case Manager to Process Mortgage Applications
A major financial institution made a strategic decision to implement IBM Case Manager solution to process Mortgage Loan Applications. Client sought help from Rial Systems to develop and implement a loan processing solution. Our experienced consultants performed thorough requirements analysis, developed a Mortgage Loan Processing solution to create case folders to gather necessary loan documents, route the loan through various steps using workflows to process loan.
The solution provided following benefits to the client:
- Removed manual work involved in gathering required load documents, and processing them.
- Automatically verfies all required documents are submitted for loan processing.
- Using powerful FileNet BPM Workflow engine, loans are routed to appropriate personnel for processing and approvals.
- Enhanced user experience and quick processing.
- Reduced costs and High customer satisfaction, resulting in increased business activity.
A Government Institution Implements BPM Solution to Assess Environmental Impact
A government environment protection agency is implementing IBM Business Process Manager solution to process field samples to assess pollutants being released into the environment by the corporations and assess damages. Client sought help from Rial Systems to develop and implement a BPM solution to process the application data. Rial Systems performed requirements analysis, developed a BPM solution to automate the process.
The solution provided following benefits to the client:
- Replaced current manual process with automated electronic process using IBM’s powerful workflow routing engine.
- Enhanced user experience and quick processing.
- Reduced costs and High customer satisfaction, resulting in increased business activity.
A Major Pharmaceutical Company Implements a Compliance Solution Using ECM
A major pharmaceutical company upgrades a legacy ECM solution to implement IBM ECM to implement a compliance solution. Client sought help from Rial Systems to migrate data from legacy system and implement compliance solution using IBM Forms Manager. Rial Systems performed requirements analysis, developed a compliance solution to automate the process.
Rial Systems performed following services to the client:
- Migrate legacy data from FileNet IS to P8 platform.
- Install FileNet P8 system and implement IBM forms to achieve compliance requirements.
- Reduced costs, increased compliance with government regulations.